shipping policy

International deliveries:
At Velestone, we are committed to shipping our products anywhere in the world. Please note that the indicated shipments do not include the platform for download; This is an aspect that is budgeted separately. If you have any questions or queries, do not hesitate to contact us.

Shipping Rates:
Due to the wide diversity of destinations and the specificities of each one, it is complex to establish a single rate for all shipments. If your order is large, we recommend that you request a no-obligation quote at info@velestone.com. To do this, we will need detailed information about the exact delivery location and whether you have adequate means for unloading.

Large Volume Shipments:
Since we sometimes handle loads of up to 24 tons, we ship by container. If you prefer, we also offer the option of shipping directly to the port you indicate. Given the complexity and variables of transportation, we urge you not to hesitate to consult us about both materials and transportation budgets.

VAT and Companies:
It is important to note that, if the buyer is a company, they have the possibility of exempting themselves from VAT, which is already included in the prices of both products and transportation.

For any additional queries or detailed information about our shipping services, please contact our customer service team.